Kenneth Doerksen
Portland, OR
Professional Summary
Versatile and results-driven Manager with 10+ years of success coordinating business operations, safety, sales, customer service, and logistics/distribution. Track record of consistently exceeding sales targets by building customer bases, developing high-performing sales teams, launching captivating marketing campaigns, delivering best-in-class customer service, and creating strategic distribution plans. A thought leader renowned for driving operational efficiency, revenue performance, business growth, safety, and cost reduction by executing robust strategies and revitalizing processes.
Professional Experience
Account Manager
January 2022 – Present
- Developed and maintained sales relationships with assigned accounts within sales territory growing sales by 15% YOY
- Increased sales and margin profit by developing strategically tailored partnership plans for targeted met-fab accounts resulting in labor savings for customers, and contracted supply partnerships
- Prepared and analyzed sales reports to identify cause and effect relationships of current market conditions which resulted in a less than 3% customer churn rate and increased customer satisfaction
- Researched and analyzed market data in assigned territory to determine areas for strategic growth and penetration
- Exceeded monthly sales targets by 10-20% regularly by building relationships, and becoming an invaluable partner to customers
- Managed install projects of capital equipment resulting in higher customer satisfaction and ease of transition
Branch Manager
March 2018 – January 2022
- Managed product distribution through strategic logistics and route planning to amplify distribution efficiency allowing us to grow our customer base without additional capital equipment purchases or adding additional headcounts
- Maintained a smooth flow of raw materials by implementing robust inventory control frameworks to guarantee the continuity of operations
- Demonstrated excellence in customer service by anticipating client needs and providing tailored solutions to sustain a high customer satisfaction
- Championed workplace safety by organizing and coordinating safety training programs to reduce incidents and injuries resulting in over 1,000 days of accident free daily activities
- Managed store budget by consistently developing and implementing financial and CapEx strategies to drive cost reduction and top-line growth resulting in the elimination of overtime and consistent EBITDA growth
- Owned the local walk in sales process by implementing strategic product promotion and customer engagement initiatives to grow annual sales by the yearly 10% target
Distribution Supervisor
March 2017 to March 2018
- Maintained a track record of accurate and timely deliveries through driver/filler training and strategic logistics and route planning, achieving a high customer satisfaction rating
- Coordinated order fulfillment by establishing procedures for filling store orders, loading trailers, and maintaining quality, enhancing the overall efficiency of the operation
- Controlled inventory by establishing strategic restocking schedules for key raw materials, minimizing interruptions in production and distribution
- Optimized accuracy, minimized merchandise damage, and upheld high safety standards by enforcing the set regulations
Inside Sales
March 2016 – March 2017
- Heightened client loyalty through a multi-faceted sales approach: problem-solving, anticipating client needs, and matching each need with viable solutions
- Responded promptly and accurately to all client queries via phone, email, and face-to-face conversation
- Influenced customers’ purchasing habits through strategic merchandising and best-in-class showroom service and assistance
Class A Driver
March 2015 – March 2016
- In town compressed gas deliveries on a flatbed pallet truck. Class A driving 80% of the time in this position.
Sales Rep Rockstar Energy W/CDL
March 2010 – March 2015
- Delivered product in a tractor-trailer box truck. Class A driving 80% of the time in this position.
Education
B.A. in Business Leadership, University of Arizona, July 2022
Masters of Business Administration MBA, University of Arizona, November 2024
Certifications
Lean Six Sigma Yellow Belt Certified
Core Competencies
- Sales & Marketing
- Operations Management
- Logistics & Distribution Planning
- Project Management
- Staff Hiring, Training & Mentorship
- Cost Control
- Warehouse Operations
- Route Planning
- OSHA Compliance
- Customer Service & Experience
- Merchandising
- Territory & Revenue Growth
- Strategic Planning
- Hazard Communication
- Safety Policy Implementation
- Incident Investigation
- Employee Growth Planning