Kenneth Doerksen | Portland, OR
Versatile and results-driven Manager with 10+ years of success coordinating business operations, safety, sales, customer service, and logistics/distribution. Track record of consistently exceeding sales targets by building customer bases, developing high-performing sales teams, launching captivating marketing campaigns, delivering best-in-class customer service, and creating strategic distribution plans. A thought leader renowned for driving operational efficiency, revenue performance, business growth, safety, and cost reduction by executing robust strategies and revitalizing processes.
Professional Experience
Account Manager | January 2022- Present
● Developed and maintained sales relationships with assigned accounts within sales territory growing sales by 15% YOY
● Increased sales and margin profit by developing strategically tailored partnership plans for targeted
met-fab accounts resulting in labor savings for customers, and contracted supply partnerships
● Prepared and analyzed sales reports to identify cause and effect relationships of current market
conditions which resulted in a less than 3% customer churn rate and increased customer satisfaction
● Researched and analyzed market data in assigned territory to determine areas for strategic growth and
penetration
● Exceeded monthly sales targets by 10-20% regularly by building relationships, and becoming an
invaluable partner to customers
● Managed install projects of capital equipment resulting in higher customer satisfaction and ease of
transition
Branch Manager | March 2018- January 2022
● Managed product distribution through strategic logistics and route planning to amplify distribution
efficiency allowing us to grow our customer base without additional capital equipment purchases or
adding additional headcounts
● Maintained a smooth flow of raw materials by implementing robust inventory control frameworks to
guarantee the continuity of operations
● Demonstrated excellence in customer service by anticipating client needs and providing tailored solutions to sustain a high customer satisfaction
● Championed workplace safety by organizing and coordinating safety training programs to reduce
incidents and injuries resulting in over 1,000 days of accident free daily activities
● Managed store budget by consistently developing and implementing financial and CapEx strategies to
drive cost reduction and top-line growth resulting in the elimination of overtime and consistent EBITDA
growth
● Owned the local walk in sales process by implementing strategic product promotion and customer
engagement initiatives to grow annual sales by the yearly 10% target
Distribution Supervisor | March 2017 to March 2018
● Maintained a track record of accurate and timely deliveries through driver/filler training and strategic
logistics and route planning, achieving a high customer satisfaction rating
● Coordinated order fulfillment by establishing procedures for filling store orders, loading trailers, and
maintaining quality, enhancing the overall efficiency of the opperation
● Controlled inventory by establishing strategic restocking schedules for key raw materials, minimizing
interruptions in production and distribution
● Optimizedaccuracy, minimized merchandise damage, and upheld high safety standards by enforcing the set regulations
Inside Sales | March 2016- March 2017
● Heightened client loyalty through a multi-faced sales approach: problem-solving, anticipating client
needs, and matching each need with viable solutions
● Responded promptly and accurately to all client queries via phone, email, and face-to-face conversation
● Influenced customers’ purchasing habits through strategic merchandising and best-in-class showroom
service and assistance
Additional Experience
Class A Driver | March 2015- March 2016
● In town compressed gas deliveries on a flatbed pallet truck. Class A driving 80% of the time in
this position.
Sales Rep Rockstar Energy W/CDL | March 2010- March 2015
● Delivered product in a tractor-trailer box truck. Class A driving 80% of the time in this position.
Core Competencies
Sales & Marketing, Operations Management, Logistics & Distribution Planning, Project Management, Staff Hiring, Training & Mentorship, Cost Control, Warehouse Operations, Route Planning, OSHA Compliance, Customer Service & Experience, Merchandising, Territory & Revenue Growth, Strategic Planning, Hazard Communication, Safety Policy Implementation, Incident Investigation, Employee growth Planning
Education/Certifications
B.A. in Business Leadership, University of Arizona, July 2022
Masters of Business Administration MBA , University of Arizona, November 2024